Returns & Cancellations
Eurumme acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation MUST be notified by email within 3 days of the product being delivered and returned to our warehouse within a strict time period of one-week, after which Eurumme will not be liable to accept the merchandise.
In such cases, the customer will have to write into firstname.lastname@example.org and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
All couriers of this nature will be borne by the customer themselves. Eurumme will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to the usage of the merchandise, some part of the product is damaged, (such as hardware) will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
As we strive towards becoming an eco friendly, sustainable brand, there may sometimes occur discrepancies in one out of a few hundred pieces - owing to the very handcrafted nature of the said product. While all products are quality checked at our end, if you happen to receive a piece that is less than satisfactory, we urge you to reach out to us so that we may replace/repair your product at our cost.
We also offer lifetime replating/restringing services free of charge so that you can enjoy your gold/silver plated brass jewellery for years to come.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves.
Eurumme will only bear the expenses of the transaction after the repair of the merchandise.
After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit.